Shipment & Returns
Shipments and Returns
Note : These conditions are only applicable for purchased products and not services.
Article 1 - Delivery, withdrawal and return
The following conditions apply to materials that the customer wishes to revoke and return:
- BMI will notify you of the date of delivery by e-mail.
- Shipments are always send by parcel services like TNT/FEDEX/DHL.
- Based on Customers Country appropriate transport cost will be invoiced for each order.
- The customer has purchased the products from BMI;
- The customer treats and stores the products supplied by BMI with the greatest possible care;
- The customer completes the withdrawal form completely. Only fully correct and fully completed withdrawal forms will be processed;
- The customer sends the withdrawal form within 14 days after receipt of the material to BMI via [email protected];
- The customer receives a confirmation of receipt of the withdrawal;
- The customer will receive a return order number within 2 working days, under which the products can be returned on expense of the customer;
- The customer can only return after receipt of the return order number;
- The customer is responsible for returning the products to BMI, within 14 days of receipt of the return order number, with a clearly visible statement of the return order number on the packaging;
- When returned, the products are in the same condition as when they were received by the customer;
- When returned, the products are packaged in the manner as sent and received by the customer by BMI, including the return order number;
- The customer receives a confirmation of the returned products received by BMI;
- BMI assesses the returned products;
- If the conditions mentioned in paragraph 2 and 3 are met, the customer will receive a credit note with the value of 90% of the products charged and returned to BMI (excluded are any transport costs and surcharges);
- The funds will be refunded within 14 days after receipt of the products by BMI to the bank account number used by the customer when purchasing.